At this time, the Groupon Stores site does not support gifting or product personalization. Customers looking to do so can contact the merchant in their order confirmation email. If you would like to offer personalization or gifting, you can include a line in your product description that states something to the effect of, ”For personalization and gifting options, please use the contact merchant button in the order confirmation email and provide the following information (enter requirements here).”

If images are required, they must be sent through the ticketing system as a URL (i.e. customers can upload images to image sharing services, then send the share URL). In addition, if you would like to charge more for your personalized products, you will have to create a variant with a personalization option as a separate price point. For information on how to create variants, please see the merchant help page on this located here.

Many merchants selling customized or personalized products have indicated that shipping isn't always feasible within 48 hours. If shipping takes a significant amount of time, this may not be the best platform for you. However, we have a number of merchants selling customized work on our platform.

 

We do require that shipments go out within 48 hours; however, if it is listed in the description of the product that you will require additional details (e.g. a name, for a belt buckle with the person's name on it), and a ticket has been opened to the customer requesting this information within 48 hours, this can temporarily meet that requirement.

Orders that are not shipped within 30 days are automatically cancelled at that point at the latest. If a customer complains that a merchant is not responsive in tickets, Marketplace Support will reach out to the merchant. If the merchant is unresponsive regarding this order to both the customer and support, the order may be cancelled.

While we can't leave delivery a completely open-ended matter, we do understand that custom orders take longer. As long as you remain responsive to the order, the customer, and Marketplace Support, this should not be an issue.