In an effort to simplify the re-listing process and effectively manage our records, there is currently no way to delete an item once it has been created. This allows you to add more inventory to older products without resubmitting them for approval.

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See the following Google Doc for more information on estimating impact. 

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Anytime you edit a product—including product title, price, or description—you have to resubmit it for review before it can go back on the site. The only editable field that does not require re-approval is the product quantity. 

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Customers have the right to expect that your business will not mislead or deceive them. Your offer should never lead a customer to believe something that isn’t true. This might relate to the value, capabilities or quality of goods and price.

It is against the merchant agreement for you (the merchant) to mislead consumers when advertising goods on our site. if we do become aware of an incorrect value due to a customer complaint or by other means, we will investigate the issue and take the necessary corrective action.

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You can sell Sky Lanterns through Groupon Stores, but as you should already know, certain states prohibit them. To prevent this, you need to input the following information into your product description:

"DOES NOT SHIP TO AK, CA, HI, IL, MN, NH, OR, SC, TN, UT, VA, Canada or Puerto Rico"

In addition to adding this to the description, you must cancel any orders you receive from these states. Failure to comply may result in action taken on our part. Please follow these restrictions when selling this product. 

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• Log in to your Store.
  

• Go to the Products tab.
  

• Click the Edit button on the product you would like to add the product link to.

• Navigate to the product page and click Edit Options.                                                                                                                                                                                                                                                                                      

• A blank text field will appear near the top of the screen; enter the link in the field.                                                                                                

• Once you have entered the link, scroll down to the bottom of the screen and click the green button labeled Save. This will take you back to the edit product page.
  

• Click Submit Product for Review and you're good to go!
  

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A refurbished item has been professionally restored to the manufacturer’s specifications. The item has been cleaned, repaired, and tested to meet these standards.

Groupon has experienced much success with selling refurbished products. Goods Marketplace is happy to list these items as long as you make sure the refurbished condition is clearly listed in both the title and description. More information on how to properly title refurbished products can be found here - Refurbished Products

Any inconsistencies within the product titles will result in a rejection. It is extremely important for Stores to be transparent with customers in order to prevent refunds and canceled orders. 

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UPC stands for Universal Product Code. A product’s UPC is a unique set of numbers, generally consisting of 12 numbers, given to a trade item used in conjunction with a bar code. This code is used widely to track trade items—which are mostly applied at the point of sale—to keep track of inventory. Groupon understands that not all products may have a UPC, but if you do have one, please provide it in the options section in the product submission page. Here is an example of a UPC:

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Groupon Stores asks that you include a copy of the warranty text in the deal page for all consumer products sold with a warranty. Groupon Stores provides three different display options.

1. Provide an image of the warranty.

• Upload a clear and readable image with your other product images.

2. Provide a link to the warranty text in the product description.

• When providing the link to the warranty, include “Warranty Information Below” and provide the link on the line below.

• All links must navigate to the exact location of the warranty text and be under 100 characters.

• If you need to shorten your URL, please use Google URL shortener. Instructions for the URL shortener are as follows:

• • Click, Google URL shortener.

  • Input the URL into the space provided.

  • A new link directing customers to your warranty will appear.

3. Provide the warranty in the description of the product.

• In the description, include the full text of warranty.

• Make sure the the whole warranty is included and is as clear and concise as possible.

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If you were recently rejected and don't understand what the stated rejected reasons here are some things you can take note of when trying to fix your listing for approval. Keep in mind these are the most common rejection reasons, so if you can't find your specific reason it may because its not one of the common reasons.  

To easily find your rejected reason hit Cntrl + F (if you're on a Window's PC) or Command + F (if you're on a Mac PC) and copy and paste part of your rejected reason into the search bar. Hit enter and it will pull up any rejected reasons with this language. If nothing comes up try a more general search for your reason and nothing still comes up then you may have a non-listed rejection reason. Contact us directly for questions on non-listed rejection reasons. 

Rejected Reason: The title & product description must use proper punctuation and grammar and avoid using misspelled words. Please make the necessary changes and resubmit. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: Since you are representing your business as well as Groupon, Stores wants to make sure your product listing looks its best. Simple fixes such as a minor spelling or grammar errors can make a listing unappealing. Please check your product description and title for spelling and grammatical errors. If a major error is detected, Stores will notify you. Once it has been corrected, resubmit for approval.

Rejected Reason: The title & product description cannot contain words that are entirely capitalized (except when branded as such). Only the first letter of each word should be capitalized. Please make the necessary changes and resubmit. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: Make sure product descriptions and titles are properly punctuated to ensure optimal presentation to potential buyers. Do not capitalize entire words in your listing and make sure to follow proper grammar rules.

Rejected Reason: The title & product description cannot be entirely lower case. In the title, where appropriate, the first letter of each word should be capitalized. In the description, the start of new sentences should be capitalized. Please make the necessary changes and resubmit. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: Make sure product descriptions and titles are properly punctuated to ensure optimal presentation to potential buyers. Do not capitalize entire words in your listing and make sure to follow proper grammar rules.

Rejected Reason: The title & product description must avoid the use of rhetorical questions, vague or unsubstantiated claims, and references to other websites. Please make the necessary changes and resubmit. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: To better manage customer expectations, do not include any unsubstantiated claims in your product title or description. Also avoid rhetorical questions and references to outside websites. For example, a question such as, “Do you ever feel like you can’t shake that Monday feeling?” or statement such as, “Best heartburn supplement in the world!” can neither be answered or proved. You will be rejected if statements of this nature are found in your listing.

Rejected Reason: In order to display properly, product titles must not be excessive in length (70 characters max, including spaces) and refrain from having unnecessary punctuation or symbols. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: Your product’s title is the first thing a customer sees. For optimal readability, consult the product title guidelines and remove any excessive symbols or punctuation. Keep titles simple to ensure approval.

Rejected Reason: Unfortunately, merchants cannot list their website, phone number, or email in the product description. Please remove these items from the product description and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: We do not allow any contact information—including website, emails, or phone numbers—in the product description. If customers need to connect with you, they can use the contact merchant button in the order confirmation email. Please remove this information from your product description or you will continue to get rejected.

Rejected Reason: All food products must list the ingredients and nutritional facts. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: In order to ensure customers are making informed food purchasing decisions, you must include all ingredients and nutritional facts when listing edible products. Customers with food or supplement allergies must also be aware of what they are buying.

Rejected Reason: The product description must include blade length for knives. If it is greater than 4 inches, the description must state “Product does not ship to New York state.” Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: New York state prohibits the sale of any knives with blades that exceed 4 inches in length. Therefore, you must always include the blade length in your product description. When selling a product that exceeds this length, you must include the following in your description: “Product does not ship to New York state.” Without this information stated, your are liable and your product will be rejected.

Rejected Reason: Either the product description or a variant image must include an ingredient list and nutritional facts. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: In order to ensure customers are making informed food purchasing decisions, you must include all ingredients and nutritional facts when listing edible products. Customers with food or supplement allergies must also be aware of what they are buying.

Rejected Reason: The product description and/or a variant image must include an ingredient list, nutritional facts, and if the product’s claims were evaluated by the FDA. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: In order to ensure customers are making informed food purchasing decisions, you must include all ingredients and nutritional facts when listing edible products. Customers with food or supplement allergies must also be aware of what they are buying. It is also extremely important to state if your claims have been evaluated by the FDA.

Rejected Reason: All Sexual Wellness deals must include in their description that customers must be 18 or older to purchase. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: It is illegal for customers under the age of 18 to purchase products of this nature. Age-related buying restrictions must be clearly stated in the product description. If these terms are not defined, your product will be rejected.

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No. After you’ve had a chance to explore Gateway or go through an optional 1:1 walkthrough you can focus on updating your existing catalog using the new Bulk template we will provide you in preparation for us port over your existing catalog from Marketplace into Gateway in late August. 

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If you were recently rejected and don't understand what the stated rejected reasons here are some things you can take note of when trying to fix your listing for approval. Keep in mind these are the most common rejection reasons, so if you can't find your specific reason it may because its not one of the common reasons.  

To easily find your rejected reason hit Cntrl + F (if you're on a Window's PC) or Command + F (if you're on a Mac PC) and copy and paste part of your rejected reason into the search bar. Hit enter and it will pull up any rejected reasons with this language. If nothing comes up try a more general search for your reason and nothing still comes up then you may have a non-listed rejection reason. Contact us directly for questions on non-listed rejection reasons. 

Rejected Reason: Products cannot have any text on the images. Please make the necessary changes and resubmit. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: Groupon Stores prohibits text on images, as it can make them appear cluttered. Text is only allowed if you are displaying your product in the packaging. Otherwise, all text must be removed from images before resubmission.

Rejected Reason: An image of the product is required. Please add an image and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: Groupon has had much success selling products and services through the use of captivating images. To ensure your products have the same potential for success, you must include a product image. Please update your product submission with at least one image that fulfills our guidelines and resubmit.

Rejected Reason: At least one of your images for your product doesn’t meet the basic quality standard. Please provide a new image that isn’t blurry, pixelated or stretched and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: To ensure customers understand the product and encourage purchases, please provide clear, high-quality, non-pixelated images. Any images that do not meet these standards will be rejected. To prevent this ensure your original images have a high resolution or DPI and look at your images once you have uploaded them. Contact Stores if you are unsure about image standards.

Rejected Reason: At least one of the images for your product contains unrelated trademarks, logos and/or branding for other products. Please remove or edit the images containing other product references and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: Remove any unnecessary logos or trademarks to keep the image as clear and clutter-free as possible. The image should only display the product and/or its packaging. Remove any instances of trademarks or logos and resubmit.

Rejected Reason: Standard image size is 960px by 576px, and the aspect ratio should be 5 pixels wide for every 3 pixels tall. Please resize your images to fit our requirements and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: One of the most important parts of your product listings is the image. To ensure it properly fits on the website, it must meet the required image standards of (960x576px) and aspect ratio (5:3px).

To find out if your image fits our aspect ratio, divide the first image size number by 5 and the second by 3. The divided numbers should equal each other. If they do not, adjust your image size to fit these requirements and resubmit.

Rejected Reason: Stylized images must fill the entire image frame. If you see a large amount of white in between your image and the green frame, then its not filling the frame. The aspect ratio should be 5 pixels wide for every 3 pixels tall. Standard image size is 960px by 576px. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: One of the most important parts of your product listings is the image. To ensure it properly fits on the website, it must meet the required image standards of (960x576px) and aspect ratio (5:3px).

To find out if your image fits our aspect ratio, divide the first image size number by 5 and the second by 3. The divided numbers should equal each other. If they do not, adjust your image size to fit these requirements and resubmit.

Rejected Reason: At least one image has been cropped, and it is appearing in the middle of the frame. Please provide a new image and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: To ensure optimal product visibility, it must be properly framed in the image. The image you have submitted appears to have been cropped in an odd position. Please re-crop your image, center your product in the frame, and resubmit.

Rejected Reason: There is a off-white color in the background that is creating a contrast with the rest of the image or product page. Please adjust the image and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: If you are not using a stylized background and prefer a white backdrop, it must blend in with the site’s aesthetics. Please remove any visible off-white color in back of your image. You can see where the color exists by right-clicking your image in the product submission page and selecting Open Image in a New Tab. From here, the white in your image should seamlessly blend into background. Be sure to view your image from different angles before resubmitting.

Rejected Reason: At least one of the images for your product has been found to have inappropriate or unacceptable content. Please adjust the image and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: We cannot use certain images because they are inappropriate for our website. Some of the products we sell may be a little risque, but we always ensure the images used do not offend our audiences. Please remove any inappropriate images and resubmit your product without them.

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• • DO keep your product titles concise (70 characters max, including spaces) with minimal punctuation or symbols.

  • DO use proper punctuation and grammar.

  • DO capitalize the first letter of every major word in the title.

  • DO capitalize the first letter of each word, where appropriate.

  • DO include the brand name if it fits in the character limit. Be a little more descriptive when space allows.

  • DO consult the category guidelines for Diamonds and Sexual Wellness.

• • DON’T use the word Options. Whenever possible, be more descriptive using phrases such as Multiple Styles/Designs/Colors Available.

  • DON’T use rhetorical questions, vague or unsubstantiated claims, and references to other websites.
  • DON’T include periods at the end of the title.
    
  • DON’T include pricing language.
    
  • DON’T include any copyright or trademark symbols.
    
  • DON’T include your company’s name in the product title.

  • DON’T capitalize articles, prepositions, or conjunctions such as “and,” “or,” “with,” or “to.”

  • DON’T use symbols such as [ ], |, etc. These can cause errors that prevent your listing from going live.

  • DON’T use misspelled words.
    
  • DON’T have the title contain words that are entirely capitalized or lowercase (except when branded as such).
    

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If you were recently rejected and don't understand what the stated rejected reasons here are some things you can take note of when trying to fix your listing for approval. Keep in mind these are the most common rejection reasons, so if you can't find your specific reason it may because its not one of the common reasons.  

To easily find your rejected reason hit Cntrl + F (if you're on a Window's PC) or Command + F (if you're on a Mac PC) and copy and paste part of your rejected reason into the search bar. Hit enter and it will pull up any rejected reasons with this language. If nothing comes up try a more general search for your reason and nothing still comes up then you may have a non-listed rejection reason. Contact us directly for questions on non-listed rejection reasons. 

Rejected Reason: The description does not have any info on the color of the diamonds in this offer. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: Diamond jewelry is an expensive purchase. Therefore it is important to clearly and accurately describe the product in order to prevent returns. Please edit your product description to include the diamond’s color and resubmit.

Rejected Reason: The description does not have any info on the clarity of the diamonds in this offer. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: Diamond jewelry is an expensive purchase. Therefore it is important to clearly and accurately describe the product in order to prevent returns. Please edit your product description to include the diamond’s clarity and resubmit.

Rejected Reason: The description does not have any info on the shape of the diamonds in this offer. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: Diamond jewelry is an expensive purchase. Therefore it is important to clearly and accurately describe the product in order to prevent returns. Please edit your product description to include the diamond’s shape or cut and resubmit.

Rejected Reason: The description must include the Total Carat Weight of the diamonds. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: Diamond jewelry is an expensive purchase. Therefore it is important to clearly and accurately describe the product in order to prevent returns. Please edit your product description to include the diamond’s weight and resubmit.

Rejected Reason: The description must include what metal is used in the jewelry. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: Diamond jewelry is an expensive purchase. Therefore it is important to clearly and accurately describe the product in order to prevent returns. Please edit your product description to include the type of metal the jewelry is made from and resubmit.

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In the pursuit of providing an optimized shopping experience for Groupon Customers, we evaluate each merchant’s business location to ensure a seamless pick-up process. During the account review process, if we were unable to come to decision due to a lack of information. We may reach out with questions. 

Although, If you are able to provide us with additional information beforehand, please do so by opening a support ticket in the Merchant Portal. Tickets should be submitted by the following selections Account->Setting Up Fulfillment Services -> Enable In-Store Pickup Option. 

Below is the information we’ll need to be able to process the request:

• Image(s) of the storefront where the store’s name, address and hours of operation are clearly listed

  • If this is difficult due to scale or visibility, please provide a website or Facebook page where the information we’re requesting is provided 

• Link(s) to positive Yelp or Better Business Bureau reviews/ratings

• Details suggesting your location offers products 

If there anything else you would like to add in support of your in-store pickup location, please mention it in your support ticket. Once we're done processing your in-store pickup location request, you will receive an approval or rejection notification. In the event, the business is rejected your account will remain as “Shipping Only”.

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How To update fields using the CSV download/upload feature in Stores

• 
  

  • Log in to your Store

  • Go to the Products tab.

  • To the right of the search bar; there are two buttons, Quick Update and CSV Update.                                                                                                                                          
    

  • Click the CSV Update button.

  • A dropdown will appear.                                                                                                                                                                                                                                                   

• Click Download CSV.

• Enter your email address and click Download.                                                                                                                            

• You will be emailed a CSV of all your live products.

• Download the CSV and update the price, inventory, msrp, SKU, and or UPC of the products that require updates. 

• Once you have made the adjustments, save the CSV.

• Go back to your merchant center, click the CSV Update, and press Upload CSV.                                                                                                                                                                  

• Select the CSV through the pop-up window by clicking Select File.                                                                                                           

• This upload may take some time with a big file. Please be patient.

• If the action was successful, the following page will appear:                                                                                             

• If there were errors in the upload, the following page will appear. It will include a detailed report of fixable errors.

• All inventory and/or prices have now been updated!

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If you were recently rejected and don't understand the rejection reasons stated here are the most common issues and how to fix them. Keep in mind these are the most common rejection reasons, so if you can't find your specific reason it may be because its not one of the common rejection reasons.  

To easily find your rejected reason hit Cntrl + F (if you're on a Window's PC) or Command + F (if you're on a Mac PC) and copy and paste part of your rejected reason into the search bar. Hit enter and it will pull up any rejected reasons with this language. If nothing comes up try a more general search for your reason and nothing still comes up then you may have a non-listed rejection reason. Contact us directly for questions on non-listed rejection reasons. 

Rejected Reason: The Groupon Price must be discounted at least 10% below MSRP. Please adjust your pricing accordingly and resubmit. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: Check your product’s pricing and make sure the Groupon price is at least 10% below the MSRP. To check your product’s pricing, go to the edit product page and scroll down to the options section; select Edit Product Options. From here, you will be able to adjust your product’s pricing.

Rejected Reason: A market rate is required. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: A market rate is required in order to determine how your product should be categorized. Currently, the field is blank, so please go to your product options and insert the price your product sells for on other websites.

Rejected Reason: The product link’s MSRP does not match the inputted MSRP. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: The product link you have provided has a different MSRP than what you listed on the product submission. Please edit your MSRP in your product submission to reflect the MSRP in the submitted product link. Until they match, we won’t be able to approve your product.

Rejected Reason: The product link’s Market Rate does not match the inputted Market Rate. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: The market rate is the price your product is listed for on other sites. Currently, you have conflicting market rates in your product link and product submission. The two must be identical in order for us to approve your product. Please make them consistent at this time.

Rejected Reason: The product link’s MSRP does not match the inputted MSRP. The product link’s Market Rate does not match the inputted Market Rate. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: The market rate is the price your product is listed for on other sites. Currently, you have conflicting market rates in your product link and product submission. The two must be identical in order for us to approve your product. Please make them consistent at this time.

Rejected Reason: The Groupon Price can never exceed the product link’s price. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: The Groupon price can never be more than the market rate. Please edit your Groupon price so it is lower than the market rate. Keep in mind all products listed 5% below market rate are considered flash listings and receive more exposure.

Rejected Reason: The product link’s MSRP does not match the inputted MSRP. -The product link’s Market Rate does not match the inputted Market Rate. -The Groupon Price can never exceed the product link’s price. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: The product link you provided has an MSRP and market rate that conflicts with the information you provided in the product submission. Additionally, the Groupon price can never be more than the market rate.

Edit your MSRP and market rate in your product submission to reflect the MSRP and market rate in the submitted product link. Also make sure your Groupon price matches or is lower than the market rate. Your product will not be approved if either of these apply.

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If you were recently rejected and don't understand what the stated rejected reasons here are some things you can take note of when trying to fix your listing for approval. Keep in mind these are the most common rejection reasons, so if you can't find your specific reason it may because its not one of the common reasons.  

To easily find your rejected reason hit Cntrl + F (if you're on a Window's PC) or Command + F (if you're on a Mac PC) and copy and paste part of your rejected reason into the search bar. Hit enter and it will pull up any rejected reasons with this language. If nothing comes up try a more general search for your reason and nothing still comes up then you may have a non-listed rejection reason. Contact us directly for questions on non-listed rejection reasons. 

Rejected Reason: The product does not fit in the selected category. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: To ensure customers can find your products, they must be listed in the correct category. Please make sure your selected category matches your product type. If you are unsure which category to choose, search for similar products on the Groupon site and see how they are categorized. If you are still unsure, contact us directly.

Rejected Reason: These products should be combined and run as a single listing. Please make the necessary changes and resubmit. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: A product page will display sizes, colors, or other variations available. Groupon Stores asks that you provide all available options for each product in one combined listing for easy customer viewing. If you are unsure of how to add variants to your listing, please go to the merchant help page: How do I add variants of a product?. Add any additional variants and resubmit.

Rejected Reason: Unfortunately, Groupon Stores does not permit this product to be sold on its platform, so we are unable to move forward with your offer. However, we value our relationship with you and want to work to promote other products that you may have to offer. If you have any questions, please use the Contact Us link on the admin tab.

The Fix: Unfortunately, because of internal or external restrictions, we cannot sell your product at this time. We want to continue a relationship with your business so please list other products.

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1. Sign into CI and click on “Orders” in the left-hand menu.

2. Here you will see all of your current customer orders made on Groupon. You can use the “Search” menu on the right side of the page to filter the orders by various fields such as Order Status and SKU.

3. To export these orders, click on the “Export” menu next to the “Search” and “Import” menus. The drop-down will give you several options of what to export. For order information only, click on “Orders”. If you would like to export the order information with a tracking template and packing slip, click on “Bundle(all)”.

4. Choose what kind of file format you would like to download. XLSX is recommended.

5. A confirmation that this file is being downloaded will appear at the top of the screen. 

6. Once a number appears in the “Exports/Imports” icon on the left-hand menu, click on that icon.

7. On the left side of the page will be all exports you have made in the past 5 days. Click on “Download” next to your order file to download the file.

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In this situation, either the vendor does not have a Commerce Interface account set up or there is no fulfillment provider selected in Salesforce. Please email your Account Manager for a resolution. 

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When do I receive POs?

POs are sent to the Primary and the Warehouse contacts listed in the Account Settings tab of Commerce Interface. They will be signed under the To Be Signed Column of the PO tab in CI:

POs are sent approximately every 2 business days and you may receive your first PO prior to your feature date, on your feature date, or after your feature has already launched. Be mindful that there may be additional PO(s) cut in order to reconcile any units sold within your original OTP agreement.

Getting Product to 3PL Warehouse

We have added the ability for you to route a PO and track most of its progress within CommerceInterface. 

**Please note, if you are paying your own freight, you will not schedule a PO within our system**

1. Upon receiving a Purchase Order, please visit CommerceInterface and click the Purchase Orders tab. You will see "All" POs that you have received from Groupon. 

2. Please click "To Be Scheduled" to see all the POs that need to be routed. Please click the PO you are trying to schedule. This must be completed by 12 pm CST on the day of pickup.

3. You will then be taken to either the ABF page or FEDEX page for routing based on the weight of your Purchase Order. Please follow the on-screen instructions in either scenario to receive the appropriate shipping documents.

Please watch this video for more information.http://vimeo.com/103718679

How do I get paid?

You will be paid per PO based on the received quantity at our warehouse. Once we verify that your PO is 100% received, it will move into the "ready to invoice" column. 

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The password to view this video is: Gateway

Join our head of Account Management Alison Bafia as she takes you on a tour of the Gateway platform and discusses basic functionalities. 

You can also find our training video library at this link. This library is in progress, and new videos may be added weekly. 

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As part of Groupon’s Streamline and Simplify initiative, we are standardizing payment terms for Groupon Goods to the four options below. Please select a payment option and enroll per the enrollment instructions within three weeks of receiving this notice. Suppliers who do not actively enroll will automatically receive option 4 (full payment in 60 days). The option selected will apply to payments on new or re-featured deals.  Changes will be made only with approval from Groupon’s Accounting, Finance and Goods departments.  

How does BIP (Groupon’s Preferred Option #1) Work?   BIP technology allows Groupon Goods, upon invoice approval, to electronically initiate payments through American Express (without using a credit card) directly to the Supplier’s bank account.  Suppliers enrolling in BIP will either setup a new AMEX merchant account or use an existing AMEX merchant account to obtain payments from Groupon Goods.  To enroll in the BIP program, please call AMEX directly at 1-800-825-3272.  The enrollment process is fast and easy and can be completed in approximately 15 minutes.  If you are an existing AMEX merchant, please be prepared to provide your merchant account number.  If you do not yet have an AMEX merchant account, the enrollment team can assist you in establishing one prior to enrolling in the BIP program.   Please note that an AMEX representative may contact your company about enrolling in the BIP program. 

If you have any further questions, please reach out to your account manager or submit a helpdesk ticket here.

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If you want to submit a contract identical to an existing contract, but with different dates, you can clone a contract. 

NOTE: Cloning a contract will clone all uneditable information, such as Payment Terms. Do not clone a contract in order to replace an erroneous contract (eg. at the buyer's request). In this situation, create a new contract.

To clone a contract, 

1. Find the existing contract on the Contracts page.

2. Hover over the gear icon, then click on the option "Clone Contract" in the menu that appears.

3. A new contract will be created with the same information as the original contract, except for dates. The default Option Effective Date will be the following day and the default Option Locked Until date will be 1 year. You can change the dates by clicking on the field and choosing a new date.

4. You are able to change the Unit Price, Shipping (if applicable), and Minimum Number of Units before checking the Terms & Conditions checkbox and submitting the contract.

REMEMBER: The contract will not be saved and submitted until the "Agree & Submit" box is clicked on the bottom of the page.

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Attributes are the characteristics of a product. They can differentiate one product from another (such as size or color) or simply be associated with product (such as material). 

Attributes are important for several reasons:

• Inform the customer about the product they are considering for purchase
• Allow the customer to find the product through search or left-hand filters
• Distinguish products in a product group from one another
• Aid in product sorting or collection grouping

Attributes can either be required or optional for products and depend upon the product's category. For a full list of required attributes see What attributes are required when creating a product?

Terminology:

• Attribute Name: The attribute being provided
• Examples: Color, Size, Material

• Attribute Value: The description of attribute for a particular product
• Examples: Red, Large, Cotton

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Product ratings are taken from the average of a number of whitelisted sites, and are not based only on Groupon ratings. The product UPC is sent to a service that scrapes other sites for ratings and returns a pass/fail ratings status for the product's UPC. Any products with lower than a 2.5 rating will be auto-rejected. Unfortunately, this rejection cannot be overwritten as products with lower than a 2.5 rating do not meet Groupon's quality standards.

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Below is a full list of Groupon approved carriers.

Please note all carriers must comply with the expectations below. 

1. Real-time electronic tracking status updates. All carriers MUST show progressive scans. Third party sorting services are non compliant. 
2. Requires an adult signature for delivery if the Goods have an aggregate retail price in excess of $1,500 and/or contain alcohol or tobacco products.
3. For Drop-Ship Services in connection with LTL/FTL Shipments (as defined below), if utilizing one of Groupon’s approved carriers, as provided to Seller via Goods Central (the “Approved Carrier”), and ensure that each LTL/FTL Shipment is delivered to the applicable customer within 5 business days of the customer order date; if utilizing Groupon’s LTL/FTL Freight Provider, ensure that each order is prepared for pick up by carrier within 2 business days of order date.

Please refer to the Vendor Guide for all shipping expectations.  

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Only buyers are able to end contracts after they have been approved. If you would like to end your contract early, please contact your buyer to discuss.

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Yes. Contracts can be created regardless of the approval status of the products. Keep in mind that product group/product information will appear on the contract as they do when the contract is created. For example, if you plan on changing your Shipping Cost, you would not want to create a contract until that value is correct.

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Product ratings are taken from the average of a number of whitelisted sites, and are not based only on Groupon ratings. The product UPC is sent to a service that scrapes other sites for ratings and returns a pass/fail ratings status for the product's UPC. Any products with lower than a 2.5 rating will be auto-rejected. Unfortunately, this rejection cannot be overwritten as products with lower than a 2.5 rating do not meet Groupon's quality standards.

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If you want to submit a contract identical to an existing contract, but with different dates, you can clone a contract. 

NOTE: Cloning a contract will clone all uneditable information, such as Payment Terms. Do not clone a contract in order to replace an erroneous contract (eg. at the buyer's request). In this situation, create a new contract.

To clone a contract, 

1. Find the existing contract on the Contracts page.

2. Hover over the gear icon, then click on the option "Clone Contract" in the menu that appears.

3. A new contract will be created with the same information as the original contract, except for dates. The default Option Effective Date will be the following day and the default Option Locked Until date will be 1 year. You can change the dates by clicking on the field and choosing a new date.

4. You are able to change the Unit Price, Shipping (if applicable), and Minimum Number of Units before checking the Terms & Conditions checkbox and submitting the contract.

REMEMBER: The contract will not be saved and submitted until the "Agree & Submit" box is clicked on the bottom of the page.

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Only buyers are able to end contracts after they have been approved. If you would like to end your contract early, please contact your buyer to discuss.

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Invoicing and Payment Frequently Asked Questions

How do I view invoices and payment details? What system do I need to login to?

Groupon Goods uses two platforms: Gateway and Commerce Interface. 

• Commerce Interface houses all details on invoices and payments. This will be the most important system to use to reconcile payments.

• Gateway houses all details on banking information and your primary AR contact. 

I do not have access to these platforms, how can I get access?

Your primary contact can add you as a user on the Account Settings > Users tab in Commerce Interface. If you are having issues logging in, please email your account manager or submit a helpdesk ticket. 

How can I view payment and remittance history that is not in the Remittance Center?

Submit a ticket here with the contact reason “Goods AP”>”I Need Remittance”. The accounts payable team will reach out soon with a detailed history of remittance and payment information. 

Who receives invoicing and payment emails? How do I update that contact if needed?

Invoicing and payment emails are sent to the financial contact listen in Gateway. To update or view your financial contact, login to Gateway, on your left hand navigation find MANAGE > PROFILE > PAYMENTS > ACCOUNTS RECEIVABLE EMAIL. To edit, click the ‘EDIT PAYMENTS’ button on the upper right corner.

Our math is not adding up, why are we being paid less than expected. 

Click here for a list of potential discrepancies when reconciling payments. 

If there is an issue, whom do we contact?

Click here for a list of who to contact for what issue. 

How do I change my payment terms? What is the process?

Email your account manager or submit a ticket here and let us know what payment terms (full list here) you prefer. We will reach out with a new vendor agreement. After this is signed and returned, payment details will be updated on your account. 

How can I check that my orders have shipped and should be invoiced?

Check the tracking number for the specific on the carrier’s website to confirm the orders have shipped. You can also find a list of orders that have not shipped on the 'Line Items Waiting to Ship' tab of your Remittance Center Export file. 

How do I view or update my banking information?

Banking information lives in two systems: Commerce Interface and Gateway. 

Click here for step by step instructions on how to update your banking information. Note, updating banking information is self service. Groupon is unable to update, edit, or view banking information on behalf of vendors. 

How do I add my own vendor invoice number? 

Once an invoice has been submitted, you will also have the option to assign your own unique vendor invoice number in the Remittance Center tab in Commerce Interface.

Click on the hyperlink embedded in the invoice number to view invoice information. Scroll to the bottom of the page to assign a unique vendor invoice number.

How do I correct an error with an invalid TIN?

You can only attempt 2 TIN combination saves before you are blocked from trying again for a period of 24 hours. Note your legal company name listed in Gateway must match the TIN as it appears on your W9. If you need your legal company name changed before attempting to save your banking info, reach out to your Groupon Account Manager so they can make the update. 

TIN Validations - Confirm the below are correct  before escalating 

• If bank country is set to U.S., the TIN has to be 9 digits, do not include dashes, spaces, or any special characters. Make sure that the TIN corresponds to the legal business name as stated on your W9 form. 

• If bank country is set to Canada, TIN is optional.

• If bank country is set to U.S., the Bank Account No. has to be between 7 - 17 digits. Do not include dashes, spaces, or any special characters.

• If bank country is set to Canada, the Bank Account No. has to be between 5 - 22 digits. Do not include dashes, spaces, or any special characters.

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Yes. Contracts can be created regardless of the approval status of the products. Keep in mind that product group/product information will appear on the contract as they do when the contract is created. For example, if you plan on changing your Shipping Cost, you would not want to create a contract until that value is correct.

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Overview: How does invoicing work?

• Each Saturday, Groupon will auto invoice orders shipped the week prior.

• Orders showing in transit scans before Friday Noon CST, will be invoiced on Saturday. Orders showing in transit scans after Friday Noon CST will be invoiced the following week. 

• Orders will be available for invoicing only after the tracking number shows movement/initial scans (ie order is ‘in transit) on the carrier’s website (example pictured right). 

• Once the invoice for a given week has posted you will receive an email notification from notify@r.groupon.com.

• Groupon will create the invoice and generate an invoice number. Vendors can apply their own invoice number in the Commerce Interface Remittance Center manually (details below). 

• Vendors can check the invoices and payment status at any time by logging into Commerce Interface (aka CI) > Remittance Center tab. 

Pay When Ship

• Payment terms begin once a shipment shows first tracking movement from the carrier and is considered to be ‘In Transit’.  Orders must show proof of shipment to be invoiced and paid. 

• An approved carrier service must be used for the order to be invoiced and paid.  Be sure you're using a Groupon approved carrier/service Listed in full here. 

• If an incorrect carrier is used, or an incorrect tracking number is uploaded to Groupon’s systems, the orders will not be invoiced. 

• Orders that are waiting to ship will be made available in the Commerce Interface Remittance Center (details below). 

Invoicing and Payment Process Details

1. On Saturdays the auto invoicing system will submit an invoice for all the units shipped to date.  Once the invoice has been posted, you will receive a version of the email below. Please note, for an order to be considered shipped, it must have tracking uploaded to Commerce Interface and the tracking must show in transit scans from the carrier. 

2. The invoice will be available for download on the Remittance Center tab in Commerce Interface. Click on the hyperlink in the invoice notification email to go directly to the Remittance Center. Here you will find details on all invoices, orders, and their statuses. 

Below the Summary box, you are able to see a detailed account of all orders that have been paid, orders waiting for payment, orders that still need to be auto-invoiced and deductions. 

3. Invoice Posted in Commerce Interface.  Once an invoice has been submitted, the available units will be added to the ‘Waiting For Payment’ section.  Click on the hyperlink attached to the invoice number to view specific orders, their invoice date, Payment Due Date, and Amount to be invoiced or download in excel format. 

NOTE: There are two ways to export invoices and payment information.

I. PDF Format

• Click on the hyperlink attached to the invoice number to view specific orders, their invoice date, Payment Due Date, and Amount to be invoiced.

• Click on the 'Export Invoice' hyperlink next to the invoice number. 

• Download PDF format on the exports/imports tab.

II. Excel Format 

• On the remittance center tab, click on the Export > Export To Excel. 

• Go to the Exports/Imports tab. Click the ‘Download’ hyperlink to download the file. 

• The excel file will contain a summary of payments, invoices, deductions, and orders that have not shipped and cannot be paid. You will find specific line items and their status'. 

4. Assign Vendor Invoice Number. Once an invoice has been submitted, you will also have the option to assign your own unique vendor invoice number.

Click on the hyperlink embedded in the invoice number to view invoice information. Scroll to the bottom of the page to assign a unique vendor invoice number.

Note: 

• The Vendor Invoice Number will appear in the Remittance Center, and in column B of the excel version of the  remittance center export file. 
  
• The vendor invoice number can be assigned to an invoice at any time after invoicing. 
• The vendor invoice number cannot be updated or deleted in the system after it is added. 

5. Payment initiated to bank account listed in Gateway and Commerce Interface. Once your payment terms have been met for various invoices, you will receive emails alerting you payments have been posted. You will receive a version of the email below with the amount paid, processed date, and transaction number. The default payment method is ACH to the bank account you have entered in Gateway and Commerce Interface. 

Included with each payment email is a .csv file, including each line item included in the payment. 

Sample Below

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If you are set up to ship on Groupon's account, enter 0 for the Shipping Cost.

If you aren't sure if you aren't sure if you are approved or set up to ship on Groupon's account, submit a Helpdesk ticket and your Account Manager can help you.

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Gateway users now have the capability to remove products and product groups. This functionality will allow users to remove old, discontinued products to clean up their catalog.

Call outs: 

1. A new status called “Removed” is introduced in Gateway on product group level.

2. Removed product groups are view only (not editable).

3. Deleted product groups or products will not be visible in cost and quantity or catalog exports. 

4. A product group or product deletion is permanent. 

5. The history of ended Feature/Contract/Co-Op listings will remain in Gateway for deleted product group.

6. Users are able to search for deleted product groups on the product groups page by first searching the “Removed” product group state, then the permalink.

Deleting product or product groups with NO Active Feature, Contract, or Co-Op

Gateway users are able to delete products or product groups that are low touch at any time. 

The below chart shows in which scenarios you can and cannot delete a product or product group when a Feature, Contract, and Co-Op are in the following statuses. 

Feature status

    Upcoming: Cannot delete

    Active: Cannot delete

    Ended: Can delete

    Failed: Can delete

    Unfeatured: Can delete

Contract status

    Active: Cannot delete

    Contracted: Cannot delete

    Ended: Can delete

    Failed: Can delete

    Pending review: Can delete

    Rejected: Can delete

Co-Op status

    Proposed: Can delete

    Upcoming: Cannot delete

    Active: Cannot delete

    Ended: Can delete

    Rejected: Can delete

    Deleted: Can delete

Note: If partial amount of options are Co-Oped in a product group, you will be able to delete the options that aren't Co-Oped. 

Deleting Products/Product Groups with an active Feature/Contract.

Gateway Users are not able to delete products or product groups that have an active Feature/Contract. If you would like to delete a product/product group, then the buyer will need to end the Feature/Contract. If you try to delete a product or product group with an active Feature/Contract the error message below will be shown.  

Deleting Products/Product Groups with an active Co-Op.

Gateway Users are not able to delete products or product groups that have an active Co-Op. If you would like to delete the prod/prod group with an active co-op then the buyer will need to end the co-op. If you try to delete an active Co-Op the error message below will be shown.  

How to delete a product or multiple products

1. Open the product group that you would like to remove products from in Gateway

2. Select the specific product(s) you would like to remove 

3. Once product(s) are selected, select the “Remove Selected” button which lives above the first product in the listing 

4. A message will pop up asking you to confirm if you would like to permanently remove the products selected, click “Remove”.

5. Once the option/options are removed, the below message will appear confirming that the products have been deleted. 

How to delete a whole product group

1. Go to the product group that you would like to remove options for in Gateway

2. Scroll to the bottom of the page and select the “Remove Product Group” button

3. A message will pop up asking you to confirm if you would like to permanently remove product group, select “Remove Product Group”.

4. Once the product group is deleted, the below message will appear confirming that the product group has been deleted. 

Searching for removed product groups

1. Click Product Groups tab in Gateway

2. On the search tab type in “Removed”, and click on the option for “Product Group State”

3. Once you click search, a list will be populated of all the product groups that have been deleted. 

4. You can also search on permalink level after you search by “Removed” status. 

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