If you were recently rejected and don't understand what the stated rejected reasons here are some things you can take note of when trying to fix your listing for approval. Keep in mind these are the most common rejection reasons, so if you can't find your specific reason it may because its not one of the common reasons.
To easily find your rejected reason hit Cntrl + F (if you're on a Window's PC) or Command + F (if you're on a Mac PC) and copy and paste part of your rejected reason into the search bar. Hit enter and it will pull up any rejected reasons with this language. If nothing comes up try a more general search for your reason and nothing still comes up then you may have a non-listed rejection reason. Contact us directly for questions on non-listed rejection reasons.
Rejected Reason: The title & product description must use proper punctuation and grammar and avoid using misspelled words. Please make the necessary changes and resubmit. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: Since you are representing your business as well as Groupon, Stores wants to make sure your product listing looks its best. Simple fixes such as a minor spelling or grammar errors can make a listing unappealing. Please check your product description and title for spelling and grammatical errors. If a major error is detected, Stores will notify you. Once it has been corrected, resubmit for approval.
Rejected Reason: The title & product description cannot contain words that are entirely capitalized (except when branded as such). Only the first letter of each word should be capitalized. Please make the necessary changes and resubmit. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: Make sure product descriptions and titles are properly punctuated to ensure optimal presentation to potential buyers. Do not capitalize entire words in your listing and make sure to follow proper grammar rules.
Rejected Reason: The title & product description cannot be entirely lower case. In the title, where appropriate, the first letter of each word should be capitalized. In the description, the start of new sentences should be capitalized. Please make the necessary changes and resubmit. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: Make sure product descriptions and titles are properly punctuated to ensure optimal presentation to potential buyers. Do not capitalize entire words in your listing and make sure to follow proper grammar rules.
Rejected Reason: The title & product description must avoid the use of rhetorical questions, vague or unsubstantiated claims, and references to other websites. Please make the necessary changes and resubmit. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: To better manage customer expectations, do not include any unsubstantiated claims in your product title or description. Also avoid rhetorical questions and references to outside websites. For example, a question such as, “Do you ever feel like you can’t shake that Monday feeling?” or statement such as, “Best heartburn supplement in the world!” can neither be answered or proved. You will be rejected if statements of this nature are found in your listing.
Rejected Reason: In order to display properly, product titles must not be excessive in length (70 characters max, including spaces) and refrain from having unnecessary punctuation or symbols. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: Your product’s title is the first thing a customer sees. For optimal readability, consult the product title guidelines and remove any excessive symbols or punctuation. Keep titles simple to ensure approval.
Rejected Reason: Unfortunately, merchants cannot list their website, phone number, or email in the product description. Please remove these items from the product description and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: We do not allow any contact information—including website, emails, or phone numbers—in the product description. If customers need to connect with you, they can use the contact merchant button in the order confirmation email. Please remove this information from your product description or you will continue to get rejected.
Rejected Reason: All food products must list the ingredients and nutritional facts. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: In order to ensure customers are making informed food purchasing decisions, you must include all ingredients and nutritional facts when listing edible products. Customers with food or supplement allergies must also be aware of what they are buying.
Rejected Reason: The product description must include blade length for knives. If it is greater than 4 inches, the description must state “Product does not ship to New York state.” Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: New York state prohibits the sale of any knives with blades that exceed 4 inches in length. Therefore, you must always include the blade length in your product description. When selling a product that exceeds this length, you must include the following in your description: “Product does not ship to New York state.” Without this information stated, your are liable and your product will be rejected.
Rejected Reason: Either the product description or a variant image must include an ingredient list and nutritional facts. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: In order to ensure customers are making informed food purchasing decisions, you must include all ingredients and nutritional facts when listing edible products. Customers with food or supplement allergies must also be aware of what they are buying.
Rejected Reason: The product description and/or a variant image must include an ingredient list, nutritional facts, and if the product’s claims were evaluated by the FDA. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: In order to ensure customers are making informed food purchasing decisions, you must include all ingredients and nutritional facts when listing edible products. Customers with food or supplement allergies must also be aware of what they are buying. It is also extremely important to state if your claims have been evaluated by the FDA.
Rejected Reason: All Sexual Wellness deals must include in their description that customers must be 18 or older to purchase. Please make the necessary changes and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: It is illegal for customers under the age of 18 to purchase products of this nature. Age-related buying restrictions must be clearly stated in the product description. If these terms are not defined, your product will be rejected.