If you were recently rejected and don't understand what the stated rejected reasons here are some things you can take note of when trying to fix your listing for approval. Keep in mind these are the most common rejection reasons, so if you can't find your specific reason it may because its not one of the common reasons.
To easily find your rejected reason hit Cntrl + F (if you're on a Window's PC) or Command + F (if you're on a Mac PC) and copy and paste part of your rejected reason into the search bar. Hit enter and it will pull up any rejected reasons with this language. If nothing comes up try a more general search for your reason and nothing still comes up then you may have a non-listed rejection reason. Contact us directly for questions on non-listed rejection reasons.
Rejected Reason: Products cannot have any text on the images. Please make the necessary changes and resubmit. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: Groupon Stores prohibits text on images, as it can make them appear cluttered. Text is only allowed if you are displaying your product in the packaging. Otherwise, all text must be removed from images before resubmission.
Rejected Reason: An image of the product is required. Please add an image and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: Groupon has had much success selling products and services through the use of captivating images. To ensure your products have the same potential for success, you must include a product image. Please update your product submission with at least one image that fulfills our guidelines and resubmit.
Rejected Reason: At least one of your images for your product doesn’t meet the basic quality standard. Please provide a new image that isn’t blurry, pixelated or stretched and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: To ensure customers understand the product and encourage purchases, please provide clear, high-quality, non-pixelated images. Any images that do not meet these standards will be rejected. To prevent this ensure your original images have a high resolution or DPI and look at your images once you have uploaded them. Contact Stores if you are unsure about image standards.
Rejected Reason: At least one of the images for your product contains unrelated trademarks, logos and/or branding for other products. Please remove or edit the images containing other product references and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: Remove any unnecessary logos or trademarks to keep the image as clear and clutter-free as possible. The image should only display the product and/or its packaging. Remove any instances of trademarks or logos and resubmit.
Rejected Reason: Standard image size is 960px by 576px, and the aspect ratio should be 5 pixels wide for every 3 pixels tall. Please resize your images to fit our requirements and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: One of the most important parts of your product listings is the image. To ensure it properly fits on the website, it must meet the required image standards of (960x576px) and aspect ratio (5:3px).
To find out if your image fits our aspect ratio, divide the first image size number by 5 and the second by 3. The divided numbers should equal each other. If they do not, adjust your image size to fit these requirements and resubmit.
Rejected Reason: Stylized images must fill the entire image frame. If you see a large amount of white in between your image and the green frame, then its not filling the frame. The aspect ratio should be 5 pixels wide for every 3 pixels tall. Standard image size is 960px by 576px. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: One of the most important parts of your product listings is the image. To ensure it properly fits on the website, it must meet the required image standards of (960x576px) and aspect ratio (5:3px).
To find out if your image fits our aspect ratio, divide the first image size number by 5 and the second by 3. The divided numbers should equal each other. If they do not, adjust your image size to fit these requirements and resubmit.
Rejected Reason: At least one image has been cropped, and it is appearing in the middle of the frame. Please provide a new image and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: To ensure optimal product visibility, it must be properly framed in the image. The image you have submitted appears to have been cropped in an odd position. Please re-crop your image, center your product in the frame, and resubmit.
Rejected Reason: There is a off-white color in the background that is creating a contrast with the rest of the image or product page. Please adjust the image and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: If you are not using a stylized background and prefer a white backdrop, it must blend in with the site’s aesthetics. Please remove any visible off-white color in back of your image. You can see where the color exists by right-clicking your image in the product submission page and selecting Open Image in a New Tab. From here, the white in your image should seamlessly blend into background. Be sure to view your image from different angles before resubmitting.
Rejected Reason: At least one of the images for your product has been found to have inappropriate or unacceptable content. Please adjust the image and resubmit for approval. If you have any questions, please use the Contact Us link on the admin tab.
The Fix: We cannot use certain images because they are inappropriate for our website. Some of the products we sell may be a little risque, but we always ensure the images used do not offend our audiences. Please remove any inappropriate images and resubmit your product without them.